C. Settings

The Settings panels are where systemwide parameters are set.  On these pages you will find the parameters that effect everything across all queues and define the connection between the various components of Instant Queue Manager.
The General Settings tab contains the settings that control the address book used by IQM, where various parts of the system are located, and the links needed to access various components.
Logging has various settings that has to do with how conversations are logged, where they are logged
    1. General Settings
    2. Logging
    3. Keywords
    4. Text
    5. Standard Replies
    6. CRM Integration
    7. Security