4. Administration‎ > ‎F. How To‎ > ‎

Configure Logging

Please refer to the "F. QLogs and Reporting" document in the Installation section for logging configuration information. 

Enabling logging of chats to IQM Queue Logs database

By:  Vivek Garg
Date:    12/01/2010
Rev.:    02/07/2011 - Mark Kleinschmidt
 
By default logging of chat conversations is disabled. To enable logging take following steps:
  1. Install Lotus Notes Client 6.5 or higher on the system running Apache Tomcat Server
  2. Associate a Notes ID with the client which can access the Queue Logs database deployed on Domino server Copy Notes.jar file from Lotus Notes client installation folder to <<Application Installation Folder>>/Tomcat 6.0/webapps/ITFramework/WEB-INF/lib folder
  3. Edit the InterviewContext.xml file located at <<Application Installation Folder>>/Tomcat 6.0/webapps/ITFramework/WEB-INF folder using any text editor
  4. Locate the following snippet
    image
  5. Remove the highlighted text to activate the logging service
  6. After the edits the snippet should look like the following screenshot
    image
  7. Next save the changes and restart the Apache Tomcat Service from Services applet located in system control panel.
For additional assistance, please contact Instant technologies at support@instant-tech.com.
Copyright 2010 - Instant Technologies
Comments