6. Interviews

Interviews are a cornerstone of the Queue Manager V4 framework. Interviews provide a mechanism to prompt an IM user to answer a set of questions prior to moving the user to a queue, expert, or other self help tools. Interviews are IM based decision support 'trees' where each node has an available action. These actions may:
  • Move the user (seeker) to a queue
  • Move the user (seeker) to a specific person
  • Display a custom URL
  • Move the user (seeker) to another interview
  • Move the user to custom code that may ask additional questions or provide additional information