D. Troubleshooting

We are sorry to see that you are having problems with Instant Queue Manager.  Every effort has been made to provide the best product possible.  Following are a few issues we've encountered that are fairly straightforward to resolve.  If after reviewing this page, you are unsure how to proceed, please drop us an email at support@instant-tech.com.  We will respond as soon as possible.
 
ENTRY POINTS FAIL
 
By:        Vivek Garg
Date:    11/22/2010
Rev.:    11/22/2010
 
SYMPTOMS:

When logging is enabled in InterviewContext.xml and Apache Service is started none of the Queues come online. However as soon as logging is disabled all the Queues come back online


RESOLUTION:
 

Steps to get Lotus Notes nlsxbe.dll registered are as follows:

 

1. From the startup menu start command prompt

2. Go to the folder where Lotus Notes is installed

3. Issue the command: regsvr32 nlsxbe.dll

 

 

You should then see the successful registration message.

 

4. Next you can update the InterviewContext.xml file and enable back the logging.

5. Restart the Apache Server Service from Services applet located under Control Panel\Administrative Tools.

 

 
EXPERIENCING BLANK CHAT AREA WHEN USING THE INSTANT WEB CHAT UI
 
By:        Vivek Garg
Date:    10/05/2009
Rev.:    10/25/2010
 
If you see blank chat area while using web client as specified in the following screenshot then you will need to clear temporary internet files (cache) of your browser.



Internet Explorer - delete Temporary Internet Files:
1. Open Internet Explorer.

2. Select the Tools menu.

3. Select Internet Options.
4. Under Browsing History, click the Delete button.

5. In the Delete Browsing History window, click the Delete Files button.
6. When asked if you are sure you want to delete all temporary Internet files, click Yes.

7. To close the windows, click Close, then Ok.

FireFox (Mozilla) - clear cache (Firefox 3.0
)
1. Open FireFox (Mozilla).

2. Click the Tools menu.

3. Click Clear Private Data.

4. Check Cache. Note that any other checked items will also be cleared, so un-check any that you do not want to clear.

5. Click the Clear Private Data Now button.


Firefox, older versions
1. Open FireFox (Mozilla).

2. Click the Tools menu.

3. Click Options.

4. Click Privacy.

5. Click the Clear button for Cache.


Safari - clear cache
Safari (3.1.2)
1. Open Safari.

2. Click the Edit menu.

3. Click Empty Cache....
4. When asked if you are sure you want to empty the cache, click the Empty button.
 
 
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